F.A.Q

Where do you ship?

We ship worldwide.

How do I make payment?

All payments are made securely with Paypal. At the checkout page once you have entered your info and then clicked place order you’ll be redirected to paypal.com to make the payment. If you do not have a Paypal account there is an option on the Paypal page to pay with your credit / debit card.

I placed a successful order but why haven’t I received a confirmation email?

Sometimes the confirmation email gets sent to your junk/spam. After you have placed your order make sure you check both your inbox and junk/spam. To prevent any of our emails from going to spam, add our email “info@queuqueu.com” to your email address book.

How long will it take for my order to arrive?

UK – Approximately 1 – 2 days

Europe – Approximately 3 – 5 days

Rest of the world – Approximately 5 – 10 days

Will my order be trackable?

Yes, once your order has been despatched we will send you an email with tracking information.

Can I get a refund or make an exchange?

You have 14 days from the day you receive the item(s) to return or exchange the item(s).

Do you restock your products?

We will restock our products only once. Keep checking back to see if a product that you’re interested in has been restocked, alternatively you can sign up to our newsletter. You’ll always be notified when a product has been restocked.